When will I receive an order confirmation and tracking?
You will receive an order confirmation soon as your order has been placed. We’ll then send you an email with a link to your tracking info once your TBF has been processed for dispatch. Haven’t received these 2 emails? No worries! Just shoot an email to email@example.com and we'll give you detailed tracking info.
Can I change or cancel my order once I've placed it?
Should you notice an error on your order or if you want to change your details please email firstname.lastname@example.org with your order details as soon as possible and we will try and help, unfortunately once the order has been shipped, it's yours. However, please check our refund policy should you have any queries.
Will you ship to me internationally?
Currently we only ship to Australia and New Zealand. However our babes at TBF HQ are working their hardest to spread the TBF love worldwide <3
How long is the processing and shipping time?
All orders are processed within 2 business days from the time you place your order. Our Melbourne warehouse processes orders Monday - Friday (excluding public holidays). Please see below for estimated shipping times:
Same City (Melbourne): 2-3 business days
Other (Australia): 4-7 business days
New Zealand: 10-15 business days
*Please note our courier company does not currently offer express shipping, however we promise to process your order as soon as we can*
My order is being returned to sender?
On the rare occasion, some packages are returned to TBF HQ due to insufficient addresses or being unclaimed. In these circumstances, once your order is returned to our warehouse you will be issued with a refund to the value of your original purchase. Unfortunately shipping costs are non-refundable ($20 AUD).
THE BEAUTY FRIDGE FAQ's
Why do I need a Beauty Fridge?
Say goodbye to the days of storing your products in the kitchen fridge! The Beauty Fridge is a stylish and effortless solution that fits seamlessly into your beauty regime, your own dedicated space for your self care. There are numerous benefits from storing your products in a colder environment - from prolonging the shelf life of products, allowing for deeper penetration of skincare to calming and soothing inflamed skin conditions. Products that would benefit from colder surrounds in your TBF might have active ingredients (Retinoids, Vitamin C), are lower in preservatives or preservative free, sheet masks, beauty tools, probiotics or nail polish! Our main focus was to eliminate the need to run downstairs or across the kitchen to get your serums and masks. For most of us, our skincare routine is when we get to unwind, relax and treat ourselves.
What are the dimensions of The Beauty Fridge?
External Dimensions: 29 cm x 24.5 cm x 34 cm
Internal Dimensions: 18 cm x 16.5 cm x 27.5 cm
How cold will The Beauty Fridge get?
Your TBF will cool down to approximately 3℃ at 25℃ ambient, it will start to cool down immediately once plugged into a power source and can take up to 30 minutes to cool down to the lowest temperature. Before use, please switch the unit on Cold and wait 30 minutes to test before placing any products inside.
Where can I store my Beauty Fridge?
We recommend storing The Beauty Fridge on a dry and flat surface away from any sources of heat, direct sunlight, humidity, liquids, and sharp objects. Ensure the fridge's fan has at least 10cm's away from a wall and is not obstructed.
Why is there condensation or frost build up in my fridge?
Condensation or frost may form inside the fridge due to the mechanics of the fridge. Since it is a Thermoelectric fridge (not a Compressor fridge like kitchen fridges etc), this means that the fridge does not de-humidify the air - leaving the moisture content of the air that it is pulling into the fridge intact.
It is recommended to regularly turn off the fridge and clean the inside, including wiping down water. If there is ice built up, please turn off the fridge, let the ice melt, then wipe away the water before switching the fridge back on.
Is The Beauty Fridge noisy?
We understand that many customers wish to store The Beauty Fridge inside their bathroom or bedroom, so we made sure to equip all of The Beauty Fridge’s with the most quiet fans, running at only 28db so you will not be disrupted by a loud humming noise. You can google what 28db sounds like for a good comparison!
What is the energy rating of The Beauty Fridge?
As The Beauty Fridge is categorised as a small electronic appliance, the energy star rating system does not apply. The Beauty Fridge uses only 0.5/kWh of power per day. To give an example, an average household toaster will use around 1.37/kWh when in use.
BILLING & PAYMENT
What payment methods do you accept?
We accept credit/debit cards including American Express, MasterCard, and Visa, PayPal, AfterPay, Apple Pay, Google Pay,Shopify Pay, Laybuy, Afterpay and Humm
Do you have Buy now - Pay later options?
Yes! Get your fridge now and pay later with our payment installment options - Afterpay, Laybuy and Humm.
Simply select your preferred Buy now - Pay later option at the checkout and follow the prompts to checkout.
Do you offer price guarantees?
Unfortunately we do not offer a price guarantee on our orders. This means we cannot provide a partial refund if your item goes on sale after you have purchased it.
Is there warranty on The Beauty Fridge?
The Beauty Fridge has a 1 year warranty for anything that may go wrong with your refrigeration unit, please refer to below instructions on how to submit a warranty claim or contact us at email@example.com for any warranty enquiries.
How do I submit a warranty claim?
If you think your product is defective and you require a replacement, repair or refund, simply follow these instructions:
- Take a clear video or photo of the defect
- Email firstname.lastname@example.org with a sentence about the defect and your video/photo attached, Order Number and delivery address
- Once approved, send back your product as directed with all original contents it came with to The Beauty Fridge - 4 Finchaven Avenue, Keysborough VIC 3173.
- A replacement, repair or refund of your product will be processed once we have received the defective one
You have 12 months from the date of original order to process a warranty application.
Applications that do not meet these criteria will not be approved for a return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Consider using a trackable shipping service or purchasing insurance. We don’t guarantee that will receive your returned item, depending on where you live the time it may take for exchanged product to reach vary.
Shipping, handling and admin fees of $21.95 are non-refundable.
Can I exchange or return my purchase?
We happily offer store credits if you purchase a product that’s not right for you. Please note, your product must be unused and returned within 30 days of your order being delivered. You will be responsible for paying for your own shipping costs for returning your item. Shipping, handling and admin cost of $21.95 are non-refundable. Unfortunately, used products cannot be returned due to hygiene reasons.
Any other questions or just want to chat?
Feel free to contact us at email@example.com, one of our team members will get back to you within 2 business days.