When will I receive an order confirmation and tracking?
We’ll send you an email with a link to your tracking info once your TBF has been despatched. Link not working? Don’t worry! Just shoot an email to firstname.lastname@example.org and we'll give you detailed tracking info.
Can I change or cancel my order once I've placed it?
Should you notice an error on your order or if you want to change your details please email email@example.com with your order details as soon as possible and we will try and help, unfortunately once the order has been shipped, it's yours. However, please check our refund policy should you have any queries.
Will you ship to me internationally?
Currently we only ship to Australia and New Zealand. However our babes at TBF HQ are working their hardest to spread the TBF love worldwide <3
How long is the processing and shipping time?
All orders are processed within 2 business days from the time you place your order. Our Melbourne warehouse processes orders Monday - Friday (excluding public holidays). Please see below for estimated shipping times:
Same City (Melbourne): 2-3 business days
Other: 4-7 business days
*Please note our courier company does not currently offer express shipping, however we promise to process your order as soon as we can*
Why do I need a Beauty Fridge?
Say goodbye to the days of storing your products in the kitchen fridge! The Beauty Fridge is a stylish and effortless solution that fits seamlessly into your beauty regime, your own dedicated space for your self care. There are numerous benefits from storing your products in a colder environment - from prolonging the shelf life of products, allowing for deeper penetration of skincare to calming and soothing inflamed skin conditions. Products that would benefit from colder surrounds in your TBF might have active ingredients (Retinoids, Vitamin C), are lower in preservatives or preservative free, sheet masks, beauty tools, probiotics or nail polish! Our main focus was to eliminate the need to run downstairs or across the kitchen to get your serums and masks. For most of us, our skincare routine is when we get to unwind, relax and treat ourselves.
What are the dimensions of The Beauty Fridge?
External Dimensions: 29 cm x 24.5 cm x 34 cm
Internal Dimensions: 18 cm x 16.5 cm x 27.5 cm
How cold will The Beauty Fridge get?
Your TBF will cool down to approximately 3℃ at 25℃ ambient, it will start to cool down immediately once plugged into a power source and can take up to 30 minutes to cool down to the lowest temperature.
Where can I store my Beauty Fridge?
We recommend storing The Beauty Fridge on a dry and flat surface away from any sources of heat, direct sunlight, humidity, liquids, and sharp objects.
Is there warranty on The Beauty Fridge?
The Beauty Fridge has a 1 year warranty if the product is deemed defective, please contact us at firstname.lastname@example.org for any warranty enquiries.
Any other questions ?
Feel free to contact us at email@example.com, one of our team members will get back to you within 2 business days.