When will I receive an order confirmation and tracking?
We’ll send you an email with a link to your tracking info once your TBF has been despatched. Link not working? Don’t worry! Just shoot an email to email@example.com and we'll give you detailed tracking info.
Can I change or cancel my order once I've placed it?
Should you notice an error on your order or if you want to change your details please email firstname.lastname@example.org with your order details as soon as possible and we will try and help, unfortunately once the order has been shipped, it's yours. However, please check our refund policy should you have any queries.
Will you ship to me internationally?
Currently we only ship to Australia and New Zealand. However our babes at TBF HQ are working their hardest to spread the TBF love worldwide <3
How long is the processing and shipping time?
All orders are processed within 2 business days from the time you place your order. Our Melbourne warehouse processes orders Monday - Friday (excluding public holidays). Please see below for estimated shipping times:
Same City (Melbourne): 2-3 business days
Other: 4-7 business days
*Please note our courier company does not currently offer express shipping, however we promise to process your order as soon as we can*
Why do I need a Beauty Fridge?
Say goodbye to the days of storing your products in the kitchen fridge! The Beauty Fridge is a stylish and effortless solution that fits seamlessly into your beauty regime, your own dedicated space for your self care. There are numerous benefits from storing your products in a colder environment - from prolonging the shelf life of products, allowing for deeper penetration of skincare to calming and soothing inflamed skin conditions. Products that would benefit from colder surrounds in your TBF might have active ingredients (Retinoids, Vitamin C), are lower in preservatives or preservative free, sheet masks, beauty tools, probiotics or nail polish! Our main focus was to eliminate the need to run downstairs or across the kitchen to get your serums and masks. For most of us, our skincare routine is when we get to unwind, relax and treat ourselves.
What are the dimensions of The Beauty Fridge?
External Dimensions: 29 cm x 24.5 cm x 34 cm
Internal Dimensions: 18 cm x 16.5 cm x 27.5 cm
How cold will The Beauty Fridge get?
Your TBF will cool down to approximately 3℃ at 25℃ ambient, it will start to cool down immediately once plugged into a power source and can take up to 30 minutes to cool down to the lowest temperature. Before use, please switch the unit on Cold and wait 30 minutes to test before placing any products inside.
Where can I store my Beauty Fridge?
We recommend storing The Beauty Fridge on a dry and flat surface away from any sources of heat, direct sunlight, humidity, liquids, and sharp objects. Ensure the fridge's fan has at least 10cm's away from a wall and is not obstructed.
Why is there condensation or frost build up in my fridge?
Condensation or frost may form inside the fridge due to the mechanics of the fridge. Since it is a Thermoelectric fridge (not a Compressor fridge like kitchen fridges etc), this means that the fridge does not de-humidify the air - leaving the moisture content of the air that it is pulling into the fridge intact.
It is recommended to regularly turn off the fridge and clean the inside, including wiping down water. If there is ice built up, please turn off the fridge, let the ice melt, then wipe away the water before switching the fridge back on.
Is there warranty on The Beauty Fridge?
The Beauty Fridge has a 1 year warranty if the product is deemed defective, please contact us at email@example.com for any warranty enquiries.
Any other questions?
Feel free to contact us at firstname.lastname@example.org, one of our team members will get back to you within 2 business days.